Last updated: August 16, 2026
This Privacy Policy explains how FL41 Optics collects, uses, and protects personal data when you visit this website, place an order, select lenses, contact us, or interact with our services.
Who we are
FL41 Optics is an online eyewear store operating at fl41optics.com. For privacy questions, please contact [email protected].
Information we collect
- Contact information such as your name, email address, telephone number, and account details
- Order information such as billing and shipping addresses, products ordered, and delivery details
- Lens selection and prescription information you choose to provide, including prescription values or files uploaded for an eyewear order
- Payment-related information processed securely by PayPal and related payment providers; we do not store your full payment card details
- Messages you send through our contact forms or customer service email
- Technical and usage information such as IP address, browser and device information, referring pages, and on-site activity
How we use your information
- To process orders, configure the lenses you request, and provide customer support
- To deliver products, provide tracking information, and send order or service updates
- To process payments, prevent fraud, and manage payment risk
- To operate, secure, troubleshoot, and improve our website and shopping experience
- To measure site usage and advertising performance where consent is required
- To comply with legal, tax, accounting, and regulatory obligations
Analytics and advertising
We use tools including Google Analytics 4 and PostHog to understand how visitors use our site and to improve the shopping experience. We may also use Google Ads tools to measure advertising performance and support remarketing. Where required by applicable law, optional analytics or advertising technologies are used only after the relevant cookie consent choice has been made.
Contact forms and customer service
If you contact us using a form on this website or by email, we use the information you provide to respond to your enquiry and support your request.
Sharing information
We may share personal data with service providers involved in website hosting, payment processing, order fulfilment, shipping and tracking, email delivery, analytics, advertising measurement, customer support, security, and fraud prevention where needed to operate the store. These providers may process information only for the relevant service and subject to their own legal and contractual obligations.
We may also disclose information where required by law, to protect our legal rights, or in connection with a business reorganisation or transfer.
International data transfers
Some service providers may process personal data in countries other than your own. Where required, appropriate safeguards are used for international transfers in accordance with applicable data protection law.
Data retention
We keep personal data only for as long as reasonably necessary for the purposes described above, including order fulfilment, legal, tax, accounting, fraud prevention, and customer service requirements. Retention periods may vary depending on the type of information and applicable law.
Security
We use reasonable technical and organisational safeguards designed to protect personal data. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.
Your rights
Depending on applicable law, you may have rights to access, correct, delete, or restrict the use of your personal data, to object to certain processing, or to request a portable copy of information you provided. You may also withdraw consent where processing relies on consent.
To make a privacy request, contact [email protected]. We may need to verify your identity before completing a request.
Cookies
For more information about cookies and similar technologies, please see our Cookie Policy.
Changes to this policy
We may update this Privacy Policy from time to time. The latest version will be posted on this page with an updated revision date.
Contact us
If you have questions about this Privacy Policy or how we handle personal data, email [email protected].